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Customer Service
"Astonishing service... and even better robes! We were under a self-imposed deadline involving a border-crossing, a huge re-brand of an existing hotel, an unrealistic timeline and a a crazy high set of expectations... and these guys totally delivered! Above and beyond on every aspect of the job. Timing: they not only met, but met enthusiastically our ridiculous deadline. Communication: informed, helpful, enthusaistic, approachable... the kind of communication that defines "service". Product: exactly as promised in terms of looks, even better in terms of "feel". Value: that we could get precisely what we needed, delivered on such a short timeline, was... well, it was impressive. And to get it for a reasonable cost? Remarkable. I know you can't define a hotel by its robes, but these will go a long way towards helping to define our rebrand. As an interesting note, our housekeeper - who worked at the Four Seasons Punta Mita for seven years before we recruited her - said that these robes are nicer than the ones that her former employer offered their guests! Huge thanks to the team for pulling all of this together. You have made this one small part of our rebrand absolutely perfect!"
"You guys absolutely rock! Thank you so much! I already told my mom that a surprise was coming in the mail and she was just absolutely tickled when I told her the story. You just made a whole bunch of us real happy! Let me know if there's anything I can do to promote your company and it's excellent customer service!"
"Thank you so much for this good news. Your customer service has been exceptional!"
"I wanted to let you know I did receive my package , and I am so thankful for all of your help . You are extremely professional, extremely helpful, and I have received the best customer service from your company than I have from most. That is no exaggeration. My robes are absolutely AMAZING! I look forward to shopping with you again . Thank you!"
"I would like to personally thank Kelly for her excellent customer relations. I called in regards to an order I had placed. She promised my order would be shipped and received by December 23rd. I received my order on December 16th. Nice to know there are still people like Kelly who I can keep their word."
"I got the robe yesterday late afternoon and I LOVE it!!!! Now, I can't wait to give it! You have been so great to work with. Thank you so much for all of your help and suggestions. Happy Holidays and a Happy New Year."
"The robe is absolutely perfect!! Thanks! This has been the best customer service I think I have ever experienced. Enjoy your holidays!"
"Wow, your customer service is incredible. It is so rare to get someone on the phone right away, thank you so much, I'm looking forward to receiving my robe!"
"Thank you – you are the epitome of good customer service and I'll make sure to reflect that if you have a reviews section on your site!"
"Outstanding customer service. After an unforeseen issue with my order, Kelly responded personally and made sure I got my order on a rush for a special occasion. She really went above and beyond to make sure I got my order on time. And the robes are fantastic, stylish, comfortable and as pictured. Couldn't be happier with the product!"
"Wow! Thank you so much! What amazing service! Merry Christmas!!!"
"Thanks Kelly for going the extra mile. Cheers!"
Loyalty
"Just wanted to thank you again!!! I received the robe yesterday but Brad was home all day so I didn’t get a chance to take it out of the box but I did peak in and it looks fabulous! Thanks so much!!!! I will definitely be purchasing more robes from you guys in the future."
Perfect Wedding Gift
"I appreciate the feedback about the robes and your personal level of customer service! I got them today hooray!! Thanks for making it possible I haven't opened then up fully because my husband to be is buzzing around me and as you know that's my wedding gift to him! Thanks for everything!!"
“Just received our robes for my daughter’s wedding…Perfect and comfortable!”
Comfort
"This is the most comfortable robe I've ever worn in my life! Every time I put it on I feel like a King. I stayed at the Westin and those robes don't have anything on mine!"
