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FREE GROUND SHIPPING TO THE MAINLAND US
If you have questions that do not appear on this page, feel free to contact us here, via email support@luxurysparobes.com or phone 720-722-0962 / 888-282-8881.
Orders without monogramming ship next day in most cases. Orders with monogramming ship 2-5 days from the time your order is placed. We ship Monday through Friday, from South Carolina via UPS. See options below or visit our shipping and return policies.
- UPS ground (FREE) - 1-3 days delivery time for East coast, 2-5 days for Mid-West & South, 4-7 days for West Coast & Texas
- UPS 3 Day Select - Calculated automatically by your location. Typically runs between $18 - $40.
- 2 Day Air - Calculated automatically by your location. Typically runs between $30 - $60.
- UPS Next Day - Calculated automatically by your location. Typically runs between $50 - $100
If you order a product that is out of stock and not listed as so on the website, you will be notified via e-mail within 24 hours.
Currently, we ship only to Canada and there are 2 options via UPS: Worldwide Saver and Worldwide Express, which vary in times depending on your location in Canada. Delivery times are identified at checkout by your address. There are additional duties to be paid by the customer on receipt of the package which are 14%, so typically around $20.
We do not currently ship to the UK, Australia or any other countries.
We are happy to return or exchange your robe(s) for any reason, provided they are not worn, washed or monogrammed. We ask that you make your decision quickly and return the robe within 30 days of original purchase. We also ask that you submit our return form to make the process quicker and easier for us to track. Because we pay for a portion of shipping costs, we do not pay for return shipping and implement a $5 restocking fee. Click here for our full return policy or to initiate a return.
Each of our fabrics are unique. All of our robes are made to last, and washed frequently as our primary outlet is hotels and spas. Visit our sizing and fabric page for descriptions on each fabric.
Our sizing system is unisex. Women's sizes on our charts are dress size, and men's sizes are jacket size. Generally, women buy true to size or size down, and men will go true to size or size up if they want a more loose fitting robe. Click here for our sizing charts, organized by robe style, or see the size chart links within each product.
Yes! We do offer bulk discounts depending on the number of robes you order. Bulk pricing begins at 15% off for 10 robes or more, and discounts increase based on quantity. Contact us here to let us know more about your needs.
